Redeem your Costco voucher

Practical Info

Duration

125 mins

How can I redeem my voucher?

General Information

  • Each voucher is valid for two (2) tickets to the selected event in sections 203 or 204.
  • Multiple vouchers can be redeemed for the same event, but in separate transactions.
  • Your voucher cannot be redeemed for a single ticket.

Redemption Instructions :

  • Click the ''Redeem'' button above
  • Select the event for which you would like to attend
  • Enter your voucher code in the pop-up window
  • Select 2 tickets. If you want to change the seat location, remove the tickets from the cart and make a new selection
  • Click on "Buy 2 tickets"
  • Login or create your account
  • Enter your contact information
  • Click on "Reserve"
  • You will receive a first email to confirm your reservation and your mobile tickets will be sent by email within 24 hours after your reservation

Important: The monetary value of the Costco Program will be displayed; however, no additional charges or fees will be collected.

Is there a deadline to redeem my voucher?

Your voucher can be redeemed online up to 24 hours prior to your event.

When will I receive my mobile tickets?

Your mobile tickets will be sent to you within 24 hours by email after you redeem your voucher online. A confirmation will be sent to you after you redeem your voucher. It will be very important to bring your mobile ticket(s) on the day of your show.

Will I have to pay during the redemption process?

No, during the redemption process you will see a value in your order. However, no additional charges or fees will be collected during the redemption process.

Can I redeem my voucher on-site?

No, vouchers may only be redeemed online and in advance.

Can I buy additional tickets at regular prices?

Yes, however, you will need to complete the purchase of the additional tickets through our website at cirquedusoleil.com. We cannot guarantee that you will be sitting together. For special assistance, you can contact our customer service at 1-877-924-7783.

Can I exchange or refund?

All sales are final, no refunds or exchanges.

What if I have questions about my voucher?

Please contact FEVO customer service through their customer support portal, MyFEVO.com or by emailing costcosupport@fevo.com. You will receive a response from FEVO within 1-2 business days.

Is KOOZA appropriate for children?

Like most of Cirque du Soleil shows, KOOZA is meant to entertain the whole family. That being said, it does contain loud noises and some dark scenes.

What if I’m having issues with my access code?

Your access code can be used only one time. Make sure to indicate all the characters properly. For more assistance please contact FEVO customer service through their customer support portal, MyFEVO.com or by emailing costcosupport@fevo.com. You will receive a response from FEVO within 1-2 business days.

Is KOOZA accessible for persons with disabilities?

Like most Cirque du Soleil shows, KOOZA is meant to entertain everyone. Please contact our customer service for booking assistance by calling 1-877-924-7783.

What is the story of KOOZA?

Between strength and fragility, laughter and smiles, turmoil and harmony, the show explores themes of fear, identity, recognition and power. The show is set in an electrifying and exotic visual world full of surprises, thrills, chills, audacity and total involvement.

How long is KOOZA?

Total running time for KOOZA is 125 minutes, including a 25 minute intermission.